Returns Policy for allstarpartner.net
We strive for 100% customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns & Exchanges
You have 30 calendar days from the date you received your item to request a return or exchange.
To be eligible for a return or exchange, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging with all tags attached.
- Accompanied by the receipt or proof of purchase.
Non-Returnable Items:
The following items cannot be returned or exchanged:
- Customized or Personalized Products: Any item that has been customized with names, numbers, badges, or special embroidery at the customer’s request.
- Gift cards.
- Worn, washed, or damaged items.
2. How to Initiate a Return
- Contact Us: To initiate a return, please contact our Customer Service team at info@allstarpartner.net. Please include your order number and the reason for the return/exchange.
- Wait for Authorization: Do not send items back until you have received explicit return authorization and instructions from our team.
- Ship the Item: Once authorized, package the item securely and ship it to the address provided by our team. You will be responsible for paying your own shipping costs for returning your item unless the return is a result of our error (e.g., received a wrong or defective item).
3. Refunds
Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days (typically 5-10 business days, depending on your bank/payment provider).
4. Exchanges
If you need to exchange an item (e.g., for a different size), please contact us at info@allstarpartner.net. The exchange is subject to product availability.
5. Shipping Costs for Returns
- Customer Responsibility: The customer is responsible for return shipping costs for returns due to buyer’s remorse (e.g., ordered the wrong size, changed mind).
- Allstar Partner Responsibility: If the return is a result of our error (e.g., you received a defective or incorrect item), we will cover the return shipping costs.
6. Contact Us
If you have any questions on how to return your item to us, contact us at info@allstarpartner.net.